PRE ORDER

We’re thrilled to offer you the opportunity to pre-order our exclusive ADURA collection ahead of its official release. Each piece is designed with creative cuts, unique fits, and versatile luxury, ensuring you move with confidence and style in 2026.

How to Pre-Order

  1. Browse the Collection
    Explore our upcoming collection and select your favorite pieces. Each item is designed for comfort, performance, and urban elegance.
  2. Add to Cart & Checkout
    Order as you would any online purchase. you can use gift Cards for the pre- order and proceed to checkout. Full payment will secure your order.
  3. Receive Confirmation
    You will receive an email confirmation with your order details and expected delivery date.
  4. Delivery Timeline
    Your pre-ordered items are scheduled for delivery mid to late -January 2026. You will receive a shipping notification as soon as your order is on its way. We expect them earlier than this. 

Important Notes

  • Pre-orders are crafted with limited quantities.
  • Quantities are limited—pre-orders guarantee your preferred size and style.
  • Stay tuned for updates and exclusive previews of your pre-ordered pieces via email.

ADURA Pre-Order Guarantee:
By pre-ordering, you’re securing your piece from our first 2026 collection release, ensuring exclusive access to the designs that define strength, elegance, and versatility.

 

ADURA 14-Day Return Policy

We want you to love your ADURA pieces. If for any reason you are not completely satisfied, you may return your purchase within 14 days of receiving your order for a refund or exchange.

Eligibility for Returns


  • Items must be unworn, unwashed, and in their original condition with all tags attached.

  • Only items purchased directly from ADURA online are eligible for returns.

  • Pre-orders or sale items may have specific return conditions – please check the product details before ordering.

How to Return


  1. Request a Return

    Contact our customer support at [insert email] with your order number and reason for return. Our team will provide a return authorization and instructions.

  2. Prepare Your Package

    Include the item(s) in their original packaging along with the return authorization form provided.

  3. Ship the Item

    Send the package back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

  4. Refund or Exchange

    Once your return is received and inspected, we will process:


    Refund: The purchase price will be returned to your original payment method within 7–10 business days.


    Exchange: We will ship your replacement item promptly.


Non-Returnable Items


  • Gift cards

  • Items marked as final sale

  • Items that are worn, damaged, or missing tags

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at fayahfashionhouse@gmail.com or by filling out the form nblow, and include the order #. We will cover shipping costs and ensure a replacement or full refund.

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Questions or Comments?

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